Ah, I knew there was a reason I didn't want to have Amazon's "1-Click" purchase button turned on.  But when buying Kindle books, there's no choice.  Tonight I was browsing their daily deals and, somehow, accidentally clicked on a "Buy now with 1-Click" button.  I think the problem was related to the fact that something—my computer, Firefox, Norton, our ISP; I don't know the culprit—has been making the Internet unpredictably slow.  For a while it will go just fine, then lag by several seconds.  For example, typed the first half of the previous sentence in real time, then the last half took in all my keystrokes before appearing all at once.  The mouse has a similar problem, so the computer must have registered a click in the wrong place.

Whatever the reason, I was on the phone to Amazon right away.  There really needs to be a "cancel this order" button.  I know how to do that with physical orders, but could see no way to do it with the digital order.  So I called.  Yes, I, even phone-phobic I, picked up the phone.  The cost was only $1.99, not a high-risk financial move, but two bucks is two bucks, and it was definitely not the  kind of book I wanted cluttering up my Kindle.

Despite language issues, I think the Amazon rep got things straightened out for me.  The book disappeared from my Kindle all right, but the refund of my charge should come "within two to three business days."  I'm hoping it will be a bit faster than that, just because I don't think it should take so long, but I'm happy to know that such accidental purchases can be undone.  Maybe next time I'll find a "cancel" button—but I'm also hoping there won't be a next time.

Now my computer/Internet/browser/whatever really needs a rest.  Maybe it will feel better in the morning.

Posted by sursumcorda on Friday, September 18, 2015 at 8:37 pm | Edit
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I was able to return a book I didn't mean to order through my online account and the refund came a few days later as promised. Good for you for calling, though!



Posted by Janet on Saturday, September 19, 2015 at 3:44 am
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