Southwest Airlines has been getting some bad press recently, but we've recently had a wonderful experience.
I'm very disappointed that they caved in to pressure to implement a vaccine mandate for their employees. I would have respected them much, much more if they could have held out against this wrongful policy.
That said, I was impressed, and pleasantly surprised, by what happened to us.
We were scheduled to fly Southwest, and more than a little concerned about their recent cancellations, especially the news stories of people waiting several hours to get help, and not being able to reschedule any sooner than three days away.
Sure enough, the night before we were scheduled to fly, we received notice that our flight was one of the ones that was cancelled. Before we could even get through to the Southwest website, however, we receive another notification:
We have rebooked your flight for you.
Not only did it happen quickly, and with no effort on our part, but they had actually put us on a better flight than the one that was cancelled. It left three hours later, giving us a more comfortable start, yet arrived at our destination an hour earlier, because it was a direct flight instead of requiring a plane change in Baltimore. True, our new flight was packed to the gills and we were among the last five people to board the plane, but at that point we felt nothing but gratitude.
Kudos to Southwest for making a potentially terrible situation into something almost pleasant.
And many thanks to all of you who prayed for our trip!
